The management committee, with the endorsement of SHARE's Board of Directors, on March 17, 2020, took the necessary steps through new provisions that addressed several standards to protect the lives of staff, ensure the necessary support to all clients and partners, and the necessary care of institutional assets, including staff protection and public service protocols. The strategy was launched that same day, and had the logistical and administrative support of administrative teams for the necessary equipment, of regional teams and of headquarters that gave strict follow-up to the timely dispositions of the institutional leadership team.

On March 19, a series of options were offered to clients with the objective of reducing the impact on the portfolio of both loans and savings, in addition to transforming the Financial Education services already implemented to provide education and important information about COVID-19 along with various support materials and a social networking campaign.

In the following days, efforts were focused on customer service, monitoring compliance with the new provisions to address the COVID-19, as well as business continuity, ensuring Clients immediate attention, interacting with them to know their current situation, offering guidance and support to possible scenarios.

On March 24th we published a statement to the public, addressed to our clients and associates: