Until the beginning of March 2020, both the SHARE and SHARE RL Association Plans were running smoothly; however, as of March 16, the situation changed with the announcement of calamity status in Guatemala, following the detection of the first cases of COVID 19.
The transportation of people throughout the country, some "non-essential" companies and many micro businesses of SHARE's clients and partners were suspended. The country's financial system continues to function partially, as well as pharmacies, take-out food service, security companies, hospitals and others.
The management committee, with the endorsement of SHARE's Board of Directors, on March 17, 2020, took the necessary steps through new provisions that addressed several standards to protect the lives of staff, ensure the necessary support to all clients and partners, and the necessary care of institutional assets, including staff protection and public service protocols. The strategy was launched that same day, and had the logistical and administrative support of administrative teams for the necessary equipment, of regional teams and of headquarters that gave strict follow-up to the timely dispositions of the institutional leadership team.
On March 19, a series of options were offered to clients with the objective of reducing the impact on the portfolio of both loans and savings, in addition to transforming the Financial Education services already implemented to provide education and important information about COVID-19 along with various support materials and a social networking campaign.
In the following days, efforts were focused on customer service, monitoring compliance with the new provisions to address the COVID-19, as well as business continuity, ensuring Clients immediate attention, interacting with them to know their current situation, offering guidance and support to possible scenarios.
On March 24th we published a statement to the public, addressed to our clients and associates:
On March 31, in a joint effort with the Guatemalan National Microfinance Network (REDIMIF), a video was published to show support for the country's microfinance clients:
SHARE continues to support all clients and partners by maintaining strict communication and customer service protocols. During the month of April, May, June, July and August 2020, humanitarian aid efforts were led by the regional teams and the 28 agencies in 9 Departments. Here are some images of the three major regions where SHARE has carried out these efforts:
On May 14, 2020, SHARE launches the Q320,000.00 Raffle for winners to be paid on time!
Statement on the Closing of Agencies due to the Closing of the Country decreed by national government. May 15, 2020.